on the provision of services in the areas of consulting, training, coaching and the rental of premises, and on the supply of studies, teaching materials and software products – As of: June 2020
die Berater© (hereinafter referred to as the Contractor) accept orders exclusively on the basis of these General Terms and Conditions. The following terms and conditions apply to all services performed by the Contractor. Orally agreed amendments or additions to this contract are only effective if they have been confirmed in writing by the Contractor. Unless otherwise agreed, the terms and conditions of the Client are excluded for the respective legal transaction and the entire business relationship. The purchase and/or service contract is concluded when the Client sends a written order confirmation (by fax, post or e-mail). Offers are generally non-binding.
Registrations are processed in the order in which they are received. Registrations, rebookings and cancellations are only accepted in writing (post, fax and e-mail). Every registration is binding.
Up to 4 weeks before the start of the seminar, no cancellation fee is charged. In the event of cancellation within 4 weeks before the start of the seminar, 50 %, and from 1 week before the start of the seminar 100 % of the participation fee will be invoiced. Cancellations must be made in writing without exception. Substitute participants may be named at any time.
In the event of cancellation without replacement from 4 weeks before the start of a seminar, 40 %, from 4 to 2 weeks 60 %, from 2 weeks to 8 days 80 %, and thereafter 100 % of the seminar price will be invoiced. In the event of postponement to another date, a 10 % handling fee will be charged. Furthermore, in the event of cancellation, any third-party costs incurred (hotel, etc.) will be passed on to the Client.
It is possible to cancel free of charge up to 14 calendar days before the start of the course upon presentation of the deregistration from the university and the Austrian health insurance. In the event of later cancellation, the free cancellation is forfeited and 100 % of the course fee will be retained. Cancellations must be made in writing without exception and upon presentation of the cancellation confirmations. Substitute participants may not be named at any time.
Coaching sessions can be cancelled or postponed free of charge up to one day before the appointment. In the event of cancellation on the same day or appointments that are not cancelled, these will be charged at 100 %.
Up to 3 weeks before the booked date, no cancellation fee is charged. In the event of cancellation within 3 weeks before the booked date, 50 %, and from 1 week before the booked date 100 % of the room rental will be invoiced. Cancellations must be made in writing without exception. In the event of postponement to another date within 3 weeks before the booked date, a 10 % handling fee will be charged; before that, no additional costs are incurred.
die Berater© accept no liability for printing and typographical errors in publications and on websites. Furthermore, die Berater© reserve the right to make changes to the programme for organisational reasons. Likewise, the realisation of events depends on a minimum number of participants.
Unless otherwise agreed, delivery and/or provision of services is carried out at the account and risk of the Contractor. Partial deliveries are possible. Complaints arising from transport damage must be submitted by the Client in writing immediately after receipt of the goods to the transport company and the Contractor, but no later than within 8 days. Storage measures and storage costs that become necessary for reasons within the sphere of the Client shall be borne by and at the expense of the Client and are deemed to constitute delivery. Objectively justified and reasonable changes to the Contractor’s obligation to perform and deliver are deemed to be approved in advance by the Client. The place of performance for delivery and payment is the Contractor’s registered office, unless other places of performance have been mutually determined.
The prices stated are exclusive of value added tax. Prices are calculated in euros. The prices valid on the day of delivery are decisive for the calculation of prices in each case.
Invoicing takes place before the start of the events and projects. For orders comprising several units, the Contractor is entitled to invoice each individual unit or service after delivery and/or provision of the service. The Client is not entitled to withhold payments on account of incomplete delivery, warranty or guarantee claims, or complaints. Payments received by the Contractor first settle compound interest, then interest and incidental charges, the pre-litigation costs such as the costs of an engaged lawyer and collection agency, and then the outstanding capital, beginning with the oldest debt. In the event of default in payment, the Contractor charges default interest in the amount customary among banks. In the event of non-compliance with two instalments in the case of instalment payments, the Contractor is entitled to invoke loss of the benefit of the deadline and to call in accepted bills accordingly.
All products supplied by the Contractor are – regardless of the form of delivery – © by die Berater©. It is not permitted to copy, reproduce, pass on to third parties or publish them on any media without written authorisation.
In the event of default in payment, the Client is obliged to reimburse the Contractor for all pre-litigation costs incurred by the Contractor, such as lawyers’ fees and the costs of collection agencies. Insofar as the Contractor handles the dunning process itself, the Client undertakes to pay an amount of 15,– per reminder issued, in addition to the interest and costs otherwise incurred. In addition, the Client shall compensate for any further damage, in particular also the damage arising from the fact that, as a result of non-payment, correspondingly higher interest accrues on any credit accounts of the Contractor, irrespective of fault for the default in payment.
Within the scope of its warranty or liability, the Contractor is obliged, within six months of delivery and/or provision of the service, to remedy defects in the contractual items that were present at the time of handover, at its discretion, at the place of performance by repair, free replacement or credit note in return for the defective contractual items. A prerequisite for this is a written notice of defects from the Client, which the latter shall raise without delay, but at the latest within 30 days of delivery and/or provision of the service. Other legal consequences of the defectiveness of the contractual items are excluded. Beyond the scope of the warranty, additional guarantee services can be ordered. These services are also subject to the present General Terms and Conditions. The Contractor is only liable for damage if intent or gross negligence can be proven against it. In any case, liability for consequential damage and financial loss, in particular due to delay, impossibility of performance, lost profit, expected but unrealised savings, damage from claims of third parties against the Client, indirect damage as well as damage to recorded data, is excluded to the extent permitted by law.
A set-off of alleged counterclaims of the Client against claims of the Contractor is excluded, unless this counterclaim has been established by a court or recognised in writing by the Contractor.
Force majeure or other unforeseen obstacles within the sphere of the Contractor release the latter from compliance with the agreed obligations. Operational and traffic disruptions in the area of the Client also count as force majeure and release the Contractor from the service to be provided for the duration of the impediment, without the Client thereby acquiring any claims to a price reduction. Should official orders and/or recommendations for the protection of health (in particular due to COVID 19 and similar viral diseases) not permit our in-person offerings to be carried out in person, die Berater reserve the right to convert the in-person offering to an online offering at any time for the necessary duration. The procurement of the necessary technical equipment and the provision of suitable communication channels for continued participation are, in these cases, within the area of responsibility of the customers. Withdrawal from the contract or a price reduction are excluded with regard to the above-mentioned situation and the conversion to online instruction.
For any disputes, the local jurisdiction of the court with subject-matter jurisdiction for the registered office of the Contractor is agreed. Austrian substantive law applies. The applicability of the UN Convention on Contracts for the International Sale of Goods is excluded. For all actions brought against a consumer who has his domicile, habitual residence or place of employment in Austria due to disputes arising from this contract, one of those courts is competent in whose district the consumer has his domicile, habitual residence or place of employment.
For sales to consumers within the meaning of the Consumer Protection Act, the above provisions only apply to the extent that the Consumer Protection Act does not mandatorily provide for other provisions. The Client must notify the Contractor of any changes to the Client’s address without delay. For the sake of easier readability, the terms and designations used are mostly stated in a gender-specific formulation. Naturally, all service and supply offers are addressed equally to both genders. If individual provisions of these terms and conditions are or become invalid or ineffective, this shall not affect the validity of the remaining provisions.
These terms and conditions apply to Services in the field of German Courses for the VWU as of June 2026.
The supplementary terms and conditions shall apply in particular to the services provided within the scope of the VWU German Courses conducted by die Berater Unternehmensberatungs GmbH. They shall apply in addition to the General Terms and Conditions of die Berater Unternehmensberatungs GmbH.
Registration shall be made in person and shall be binding. Partial payments are not permitted and any bank charges – also in the case of a refund transfer – shall be borne by the client.
A repetition of the placement test taken during the registration is not permitted. The test result achieved is valid for the placement at a course level. If it is determined at the beginning of the course that the participant’s actual language proficiency does not correspond to the course level, the participant will be reassigned to a more appropriate course level—either higher or lower—subject to the availability of places and at the sole discretion of the academic management. Proof of courses or examinations taken externally are no substitute for a placement test.
Desired course times cannot be guaranteed. The allocated course time is considered binding and the client has no right to change the course time. The Provider reserves the right to make changes to course schedules, course locations, and modes of instruction for organisational reasons. Such changes shall be deemed a contractual fulfilment of the agreed services and shall not give rise to any claims for fee reduction, contract termination, or damages, provided that the achievement of the course objectives is not materially impaired.
It is possible to cancel free of charge by presenting the cancellation forms for the university and the Austrian health insurance up to 14 calendar days before the start of the course. In case of late cancellation, the free cancellation is forfeited and 100% of the course fee will be retained. Cancellations must be made in writing without exception and must be accompanied by the cancellation confirmation. Substitute participants are not permitted at any time. Cancellations are only valid if confirmed in writing by die Berater Unternehmensberatungs GmbH. In case of a late entry into a course or an early withdrawal, no repayment of any of the course fee will be provided. In case of any refunds due to cancellation or withdrawal, fees may apply, which will be charged to the customer.
In the event of a refund, bank charges or fees imposed by the payment service provider may apply. Such costs will be deducted from the amount refunded.
We support you in word and deed with the administrative formalities for your German course. So that you meet deadlines and have the right documents available at the right time.
